Contact Support

The Sangho support team is available to help you with all your technical and business questions.

Available channels

Channel	Plans	SLA	Hours
Online documentation	All	—	24/7
In-app chat	All	< 4h	Mon–Fri 8am–6pm
Email support@sangho.ga	All	< 24h	24/7 (business-day response)
Dedicated phone line	Business, Enterprise	< 2h	Mon–Fri 8am–6pm
Account manager	Enterprise	Immediate	Individual contract

Opening a ticket

• 1. Click “Support” in the dashboard
• 2. Describe your issue precisely
• 3. Attach screenshots and the transaction ID if available
• 4. Select the priority (normal, high, critical)
• 5. Submit — you will receive a ticket number by email

Information to prepare

• Your Sangho account ID (app_xxxx)
• The relevant transaction ID (tx_xxxx or pi_xxxx)
• A screenshot of the error
• Steps to reproduce the issue
• Environment: Sandbox or Production

Note

For production emergencies (blocked payments, API unavailable), use the “Critical” channel — our team responds within 2h, 24/7, for Business and Enterprise plans.