Refund Policy

This policy defines the conditions under which refunds are processed on the Sangho platform.

Merchant refunds

Merchants can initiate full or partial refunds for successful transactions. Sangho fees (commissions) are not refunded. The merchant must have a sufficient balance.

Timelines

Method	Buyer timeline
Mobile Money	24–72h
Bank card	5–10 business days
PayPal	3–5 business days

Disputes and chargebacks

In the event of a dispute initiated by the buyer with their bank (chargeback), Sangho provides a dispute management service. A fee of 5,000 XAF is charged per chargeback opened.

Attention

Sangho cannot be held responsible for refund delays attributable to Mobile Money operators or banks.