Identity Verification (KYC)
KYC (Know Your Customer) is mandatory to activate production payments. It allows Sangho to comply with legal requirements in the CEMAC zone and protect all parties involved in transactions.
Why KYC is Mandatory
- Compliance with OHADA regulations and BEAC directives
- Anti-money laundering (AML) compliance
- Protection of merchant and customer funds
- Activation of payouts to bank accounts
Accepted Documents
| Account Type | Required Documents | Optional Documents |
|---|---|---|
| Individual | Valid national ID or passport | Proof of address < 3 months |
| Sole trader | ID + activity certificate | Proof of address |
| LLC / Corporation | RCCM + Articles + NIF + Director ID | AGM minutes + Company registration |
| Association | Declaration receipt + Articles + Representative ID | — |
Submission Procedure
- 1. Log in to your account
- 2. Go to Settings → KYC Verification
- 3. Upload each document (PDF or image, max 10 MB)
- 4. Submit — you will receive a confirmation by email
Processing Times
As a general rule, applications are processed within 24 to 48 business hours. During peak periods, this may extend to 72 hours.
What to Do if Rejected
- Check the rejection reason in the dashboard (under KYC Verification)
- Unreadable document → resubmit in high resolution (min. 300 DPI)
- Expired document → provide a currently valid document
- Information mismatch → verify the consistency of entered data
- You can resubmit your application as many times as needed
KYC Lifecycle
pending→under_review→approved / rejected
| Status | Sandbox Payments | Production Payments |
|---|---|---|
| pending | Allowed | Blocked |
| under_review | Allowed | Blocked |
| approved | Allowed | Allowed |
| rejected | Allowed | Blocked |
Attention
Documents must be legible, unblurred, and show all four corners. Photos of photos are rejected.
KYC Webhook Events
| Event | Trigger |
|---|---|
| kyc.submitted | Application submitted |
| kyc.approved | Approved by the Sangho team |
| kyc.rejected | Rejected with reason |